West View Better Health Leisure Centre

Positive experience: These pictures 10000% need updating thats embarrassing as for facilities its decent but the gym definitely needs updating

Fantastic experience: A climbing wall in a sports centre run by two different organisation. Both very good at what they do.

Negative experience: Used to be good. Their membership allowed me to book one badminton court a day. However, new rules is one court a week which is a joke.

Negative experience: Paid for a student membership and submitted university enrolment as proof. Better rejected the enrolment as proof and have cancelled my membership without a refund. Despite being a legitimate student and having paid for at least a months membership, I am unable to use the facilities? This is very strange and no way to contact the leisure centre directly.

Fantastic experience: For great gymnastics for new and old.

Negative experience: My daughter didn't like the swimming pool because it was cold

Negative experience: Roof in pool falling down

Negative experience: The staff are very nice but the pool is cold and with all the kids messing around you didn't have much room to swim because there is too meany kids but 1 life gard you had a lad who was spitting in the pool and when I told them they just said ill keep on eye out theas all what they said but the pool and needs a bit of TLC not the best

Negative experience: So can anyone tell me why you DON'T have to pay for the car park at this leisure centre but at Fulwood you DO! could it be that Fulwood is an affluent part of Preston! Just got a PNC fine from Fulwood, this is a awful company that run these facilities. West view is dirty there is no baby pool anymore the main pool is bloody freezing the staff are useless, if you arrive early for your "slot"you have to wait and if you got little kids thats not good. So I have had two bad experiences now. I will never use these pools again total rubbish.

Positive experience: Friendly staff and nice facilities. Although there was a shower cubicle without a lock and the water in the pool is a bit salty. Other than that it's very nice

Fantastic experience: very helpful staff, nice gym, decent pool, sauna and steam room (when its working). The pool area could do with an overhaul

Fantastic experience: Don't be deceived by the outside which could do with some love. Rock climbing facilities are brilliant. Kid friendly, staff member was excellent. If I was local we would definitely be regulars.

Positive experience: Good Swimming time really cold my daughter was shivering. Really bad in the changing rooms the amount of times my mum and myself nearly slipped was unreal. There's no aunti slip mats in the wet rooms so when people have a body wash the soap is on thr floor making even more slippery. The floor is like slate so really slippery when wet they need anti slip mats to help with grip when walking

Positive experience: I love going here. I do gym/swim. They also have a sauna/ steam room. That you can go into when you have had a swim. Or even if you haven't

Negative experience: Removed the baby pool so deprived my kids of same opportunity I had to learn to swim. It’s a joke we’ve handed control over here to pure profit. No chance now for babies to learn in a warm safe environment. This was one of the best baby pools to learn in within the city. Preston should be able to afford a small heated square for babies to learn.

Positive experience: It's a great leisure centre but there's no small pool for toddlers and mums

Fantastic experience: The climbing wall and bouldering wall inside are top-notch as well as the knowledgeable staff.

Fantastic experience: Very lovely and fulfilled place. Very neat

Positive experience: Nice big gym with various types of equipment.

Positive experience: Good.but shame they distroy kids swimming pool...

Fantastic experience: It's a great place to visit. Relaxing and peaceful. Helpful staff.

Fantastic experience: Best climbing centre for miles and miles

Fantastic experience: Great leisure centre with a good size swimming pool and updated facilities. Well kept and the staff members are friendly and helpful.

Fantastic experience: Great facility with loads of modern equipment, water dispensers, soft play, rock climbing, helpful staff and state of the art gym. Ample parking makes it very accessible.

Fantastic experience: Good food great staff i will go back again

Fantastic experience: Good community centre. Climbing wall, courts and gym, recently refurbished pool and changing, fully accessible changing room and pool. New padel courts outside too.

Positive experience: Good place to swim and have sauna steam room

Positive experience: Higher prices for same services and no improvements in respect to gym equipment

Negative experience: Alright gym. But don’t get the junior better flex if you have a job or an education as I have been refused entry as it is not In between 3-5pm which was not listed on the membership when I joined. Nor does it say on the app. This is also the first time I have been refused in my time going there- all after 5pm.

Fantastic experience: Nice place. Swimming, climbing wall, gym

Positive experience: They have a full range of facilities and amenities. I am a regular user of this leisure centre. You have everything there from swimming to rock climbing and obviously the gym.

Fantastic experience: Great facility for badminton

Fantastic experience: The climbing wall is amazing! Pool is fine and changing rooms are clean with good hairdryers. I also like the fact that there's a sauna and steam room on the pool side! Extra treat after your swim. Pool gets busy on a Sunday morning with lessons taking up nearly half the pool.

Fantastic experience: Small parking but lovely and helpful staff. But really dissapointed with the disabled parking.. So many cars without badges.. Fit people getting to the cars:( no control at all, for really disabled people no space!

Negative experience: I went to swimming pool with my kids and it was just awful. The chlorine was way too much and on top of that on winter time the showers were cold water. They don’t have warm water at all. And when I reached home my son starts complaining of pain and with urge of going to toilet to many times to urinate. And that small of chlorine it was so strong on my skin…. And I can say that it’s second time when I went there. First time was last year and the problem with the shower was exactly the same. Bad managemnet….

Positive experience: Well maintained, interesting routes, lots of space. Pricey.

Fantastic experience: I take my granddaughter to the climbing wall. A great experience for all abilities.

Negative experience: Wish I could give less than 1 star or even negative for the absolute neglected and poor customer service. Went in for some membership information and was dealt in the most inefficient manner. Waited for 15 minutes, just to be told “check Online””.

Positive experience: The gym is good, but needs more organisation. Weights tend to be put back in the wrong places, which could be fixed by adding labels to equipment. One really annoying thing is people putting their stuff in lockers without padlocks, which means you have to look in every locker to see which is empty. More policing of the gym in general would be welcome.

Fantastic experience: brilliant place for everyone, I use literally everything the gym, swimming, sauna steam room. love it!

Positive experience: I'm giving it at a 3 because of the wonderful and nice staff but like come on shutting at 7 on a Saturday not good

Positive experience: Visited the climbing wall, best one I have seen. Climbs for beginners and experts, including simulation rock face for that added realism.

Positive experience: Nice venue although looks a little shabby on the outside, weeds growing around the grounds. More attention to detail required outside. Only went into the bouldering and rock climbing area, very busy. Polite and friendly staff. Chill out area in the middle to recharge before climbing again. Thus room is well worth a visit. There is a gym and swimming pool as far as I'm aware but cannot confirm this.

Negative experience: The female staff on the pool area were so rude to us. Though she treated everyone friendly, it was just we guys that she was approaching very rudely like a double standard. I’m pretty sure she has a racist mind. Never had an exeperience like this before. Felt so bad knowing these kind of people still exist in this kind of respectful organisations. I’ve been there several times for badminton and other games though all staffs were friendly and respectful. Still could’nt believe how these kind of racist people got in this organisation.

Negative experience: Had a tragic experience with the lady staff in pool area. Always staring at us guys and tries to come up with unnecessary issues. Felt like an absolute racist. The male staff was very polite and good. Do not want to go there while she’s in. Hate that place if she’s in. Though other areas and staffs are nice, friendly and helpful. Got a nice badminton area.

Negative experience: Don’t use the pool . The staffs were so rude . They treat like us Very badily .

Positive experience: Withheld a star because the women's swim session had a male lifeguard...

Negative experience: Do not get a membership here! Rubbish opening hours on a weekend for what you pay for and the sauna & steam room are barely open on a Saturday. The gym equipment tends to be out of order and there used to be a weight room downstairs which they have now closed. You are now left with a small overcrowded gym area, what a waste of space. This is a joke! Much better gyms elsewhere. This place was well maintained before Better took over. Update: they've made the already small gym even smaller by adding a female only area LMAO

Positive experience: Helpful and pleasant checking in staff. I had a good swim in the swim for women category. Will be visiting this particular venue again.

Fantastic experience: The climbing & bouldering walls are excellent

Negative experience: Very dirty changing rooms. Blocked toilets and sinks. Water everywhere in changing areas. Don’t think it ever gets a clean.

Fantastic experience: I love this leisure centre I use the swim and sauna facility and its perfect

Fantastic experience: Really good climbing centre

Fantastic experience: Brilliant daughter loves it and i love the gym huge gt everything ☺️

Negative experience: Omg what a shock the place is disgusting filthy floors and toilets ceilings falling in freezing cold showers the place itself is cold dirty everywhere you look even the chairs to sit on filthy it wants condemning, couldn't wait to get ,avoid at all cost ..

Negative experience: Please do not go there. Prices are too overpriced respect other gyms. Showers are really dirty. Really bad especially for children .

Fantastic experience: Friendly staff. Well maintained. Alot better than fullwood leisure center

Positive experience: 3 stars because water in swimming pool was cold, not very cold but it took a moment to get used to it. The worst was shower! Water was so cold I could not stay under shower at all!!

Negative experience: Single file swimming in half a pool. Uclan dominate mornings with plenty of room for them. Evenings are swimming lessons so full paid members are forced to jostle for position and overtake in tight lanes only to be met by people swimming the other way. Pool times have been reduced also, but membership costs remain unchanged or no discount offered for reduced service. Changing rooms aren't well cleaned, chewing gum stuck on cubical changing room clothes hooks. No locks on several doors changing room doors. Showers have broken locks and some showers haven't worked for several months.

Positive experience: Been years since I have been in started taking little one to swimming lessons. He was freezing in the pool.

Negative experience: Took my daughter here for swimming lessons. None of the showers were working properly the water was freezing too. Very disappointed.

Positive experience: Only been here for swimming. Good teachers. Good service from desk staff Also has a play area for kids which is good.

Positive experience: Showers still cold and dont like way baths shut tues and Thursday mornings when we only go for swimming even though we have to pay for all amenities

Negative experience: This relates to the swimming pool and changing "facilities". I won't be returning. Not clean. Had to pay 20p non refundable for the lockers. Just not a good experience.

Fantastic experience: Isaac Frank's Kickboxing classes are great for adults, kids and teenagers

Negative experience: This place has gone sharply downhill since better took it over. The climbing wall is no longer included in membership and at £14.50 a time to climb, it's cheaper to drive my family to stockport to climb. If you call the phone number the call centre that answers will not under any circumstances transfer you to the branch to ask questions about pool opening. Under duress they will call west view on your behalf to see if the pool is open as 100% of the time the timetable doesn't match the app and they cannot clarify which is correct in the call centre. They guess if you don't pressure them to call the branch. I had membership for a month. Never again!

Positive experience: Decent climbing wall, with several autobelays and a spacious bouldering hall with lots of we'll set problems

Fantastic experience: Went here for the first time in years for a few games of badminton. Nice to see they've refurbished and upgraded the place since me having swimming lessons here 23 years ago. Almost nothing has changed, but everything has. I look forward to visiting again for more badminton and seeing what else they have to offer

Positive experience: Took the kids swimming they enjoyed it as the pool was quiet

Fantastic experience: Brilliant place especially for indoors rock climbing

Negative experience: My review is for the gym and sauna/steam rooms. I’ve been a member for around 8 months and all I’ve experienced is a poorly staffed centre, unclean changing areas, two broken hair dryers(apparently on order for over 2 weeks now) sauna or steam not working correctly or switching of which is inconvenient when you have to go downstairs and ask staff (if you can find any) to reset the timers! While I’ve been here at least 6 staff have left and Only a couple replaced (I see low morale with some of the staff) Gym equipment is broken and not repaired some have been out of order since I joined. No Air con they rely on 3 domestic fans to cool the gym which is in 3 areas. The only good thing they don’t have many members so no waiting for anything! Members I talked with have left for other gyms. This gym isn’t the cheap either!

Positive experience: Excellent polite customer service and fair priced activities. Awaiting swimming classes to start soon. Just hope they introduce more sporting activities.

Negative experience: Absolute shame because when we initially arrived the place seemed really nice. Other than having to wait an hour to use the pool because it was ‘ladies only’, even though there was me, my 3 year old daughter and her Aunty. Can’t say it was a huge deal, as they had a children’s play area and my daughter enjoyed that. I was even considering joining as a member and made enquiries about the cost of memberships/what classes were available. However, the experience in the pool was shocking. They allowed boys/men into the pool early, when two females in the pool said they’d prefer it if they didn’t, this was ignored and they were allowed in anyway. Me and another swimmer were both hit by a ball and constantly had to stop swimming to allow the boys to move out of the way/to avoid injuring ourselves whilst swimming. Both me and the other swimmer raised our concerns and these were ignored by the lifeguard on duty this afternoon. I initially approached another member of staff because I was that unhappy/was concerned for my safety and felt the lifeguard in charge wasn’t doing her job correctly. She then explained that she was due to come off shift and walked me over to the lifeguard where I had to then explain myself all over again. I said how I wasn’t happy because I didn’t feel safe/my three year old daughter isn’t confident in the future water and naturally, large groups of boys throwing balls around and doing ‘cannonballs’ into the pool wasn’t helping. This is also the first time I’ve been swimming since breaking my foot and wasn’t feeling overly confident myself so this just added to how stressed I felt. When I mentioned the fact that she allowed one of the boys to do a cannonball, not only denied this, but became confrontational and kept repeating that she never allowed that and even went as far as saying ‘we’ll check the cameras’, however, these were never checked. I don’t appreciate paying to use facilities, to not only not be able to use them properly, but to have my concerns disregarded/ignored and to also be called a liar! And when I said so ‘shall I just leave’ and be told ‘that’s up to you’ is totally unacceptable. Safe to say given my experience today I will NOT be returning. Avoid.

Fantastic experience: Great climbing facilities and huge parking

Fantastic experience: First time in Any Leisure Centre or Pool since 1983! Tonight ( June 2022) I attended my 1st class of Aquarobics. I was very nervous but The Instructor and another Staff Member put me at my ease straightaway and were very understanding, patient and encouraging. The other ladies also in the class were lovely too and very encouraging also. I'm certainly going again next week now I've realised what I've been missing and how beneficial it really is to do gentle exercise in the water. The Centre itself is very good and appears to have everything and for all ages. Good lockers to keep your personal belongings safe and a small But sufficient cafe.

Negative experience: The gym needs some TLC spending on it far too hot to do any proper training. Broken equipment never seems to get fixed . Cloakroom ,toilets needs cleaning properly . Pool are spa etc seem OK. Staff look bored but very pleasant most of the time .

Fantastic experience: The new updated bouldering and climbing centre is great. Staff are helpful and friendly, there's so much to do and such a variety. Spent a solid 4 hours there last time.

Fantastic experience: First time there.showed round by a lovely lass.lots of good advice to help me easy access to everything.not too busy.very pleasant experience.looking forward to going again.

Negative experience: I would give a 0 star if I could , Wouldn’t recommend to anyone I was paying a set fee for the gym for both branches in Preston , when I was trying to book one of the branches started charging me a fee of £7.80 only to be told they changed it all and that I can only use one branch (this is after Iv been using both branches ) when I was using both sites depending on where I was at the time (due to work ) also my partner wanted to try out a daily pass they wanted £10 for the pass , so we gave cash and they said we don’t accept cash ! Secondly the changing room and showers are absolutely disgusting , dirty and smelly , hair , bottles , dirty in the floor , toilets smell and dirty half the weights missing in the gym , can’t find anything No staff upstairs to be seen for help Well over priced for the low standards you’re better off going to a different gym with similar prices

Positive experience: Been here a good few times now to do the wall climbing (autobelay) and the bouldering. Staff are always polite and helpful, can hire equipment if needed like a harness and climbing shoes and the prices are good. I've even recommended here to a few of my friends now, such a good place!

Positive experience: Very good place they improve some departments

Positive experience: Decent bouldering and roped section.but I think £12.50 is too expensive and won't be going again. Our local wall in stockport is £8.i think a tenner would be plenty. I know you've spent money on expanding but from what the climbers here are saying-it would be far busier if you dropped your prices back in line with the other climbing gyms.

Negative experience: Shame , They have no classes and even the On Demand Virtual are programmed so there are no attendees. Refuses to run them when asked-...Pure Shambles!!!! We Deserve BETTER!!!!

Positive experience: As the centre has just reopened and with limited numbers allowed due to covid, it’s very difficult to give a full review. At the moment in the gym most of the machines are either out of order or just not plugged in ( no spare cable & sometimes no socket nearby). Staffing levels are low (they are recruiting) however the staff that are there are very friendly & helpful. The swimming pool again has limited numbers & limited times available (again due to staff shortage) & the small pool has been filled in. The steam room & sauna are now situated on top of the small pool area & this makes it easier to switch between the pool & sauna/steam rooms. Overall I would say if your not expecting much then you won’t be disappointed. If you are a casual user of the gym & can work around the swimming times then like me it is Adequate, if you are a serious gym bunny then at the moment this is not the place for you.

Fantastic experience: Clearly spent a good bit of money doing up the pool, nice sauna and steam room area. Very relaxed atmosphere

Fantastic experience: Great pool and super-helpful staff.

Negative experience: Was much better before these clowns better took over. Terrible app. Expensive prices for non tutor classes a drop down projector? You need a teacher in the class to make sure you're doing the exercises correctly and safely. £10 for a swim jog on. With prices like that you'll be shut soon. Charity my arse. Much cheaper options online.

Fantastic experience: Best 7/8 aside football pitch in preston

Fantastic experience: Visited the new "Preston wall". Excellent climbing wall and bouldering.

Negative experience: Very dated cold pools when taking my baby swimming ad to get out she was turning blue

Negative experience: Dreadful customer service couldn't organise an event in a brewery. Keep taking the wrong direct DEBIT Should be called very poor not better

Fantastic experience: The climbing wall is great for lead and has some decent feature routes to get you strong.The people and staff are friendly and leave you to get on with the climbing .The climbing wall and building is quite run down and has a old look to the place.However te place eis great for meeting and making new friends .Give this place 5 stars and visit as much as you can as the place needs climbers in order for change to happen

Negative experience: Update: Bouldering is shut until further notice due to lack of care for the mats. The Climbing wall has a range of Lead, Top Rope, Bouldering and two auto-belay. Great for beginners, relaxed atmosphere and people are super Friendly!

Negative experience: Climbing wall: - Bouldering closed until further notice due to worn out mats. - Routes not reset in years. - Unexpectedly closes due to staff shortages. - Good place to learn, especially for courses, but not for the regular climber at the moment. "Better" Need to spend some money to bring it back to the popular place it once was.

Fantastic experience: Staff is nice there, good facilities, nice temperature in the swimming pool. Not the best infrastructure, and the pool is quite messy sometimes regarding the slow/medium/fast lanes, but the centre has a great value for the price. For me, the best thing is the membership: there’s no joining fee, and you don’t have to register yourself for 3 months or a year upfront, you can just pay yearly or monthly, leaving whenever you want. All info is very clear on their website too.

Fantastic experience: Good gym, lovely environment, 6 months I've been going and would recommend to anyone starting the gym/leisure facilities

Positive experience: Reasonable prices but needs a good clean

Negative experience: Very poorly managed pool timetables meaning adult access for fitness is almost impossible. Management unresponsive to queries. Climbing wall neglected and poorly maintained to the extent that areas are roped off due to safety being compromised. Two stars because at least the pool is generally clean.

Positive experience: I only use the climbing wall at West View but it is really becoming neglected. The route setting has taken a dive and there has been very little investment in years. If you want to lead climb then take a head torch as the lights haven't been working for quite some time

Fantastic experience: Been going swimming for a few months now but only once a week. Staff are superb can't fault the place.